General FAQ


I have a question, problem or want to share some feedback. How do I contact you?

Our team are always here to help. Just head to our Contact Us page and send us your message. We will get back to you ASAP.

How does the BCH Cashback offer work?

For anyone who purchases with us using BCH we offer 10% cashback. Simply make your purchase and we will reach out in the days that follow to arrange a 10% refund.

What is the Store at Bitcoin.com?

We are a brand focused on creating quality, well designed products that we want ourselves. Our products are made by cryptocurrency enthusiasts for cryptocurrency enthusiasts. This is the place for you if you are a technologist and love the idea of decentralisation.

What the heck is Bitcoin Cash?

Bitcoin Cash is a global, decentralized, digital currency that allows you to send any amount of money to anyone in the world, instantly, with low or no transaction fees. It is the first implementation of blockchain technology, which is a distributed ledger. The creator(s) of bitcoin solved the problem of digital scarcity so that transactions on the ledger cannot be counterfeited or forged.

Where are you located?

Like bitcoin, we have no central office or HQ. Our employees are located all over the world. We ship many products from our warehouses in the United States, United Kingdom and soon other global locations.

Which payment methods do you accept?

To do our bit for Bitcoin adoption at this time we accept Bitcoin Cash (BCH) and Bitcoin Core (BTC) via BitPay. 

We also accept Visa, Mastercard and American Express.

We urge you to use Bitcoin Cash for fast, cheap and reliable transactions.

How long does it take to ship?

The time it takes to ship your product will depend on the method you choose at checkout. We offer an estimated shipping time, although please actual shipping time may vary due to factors out of our hands.

We ship all orders within 48 hours if they are in stock. Some items are made on demand and require more time for fulfilment. We aim to have USA orders arrive with you in 4-7 days.

Non-US may take up to 3 weeks to arrive, depending on the shipping method you choose at checkout. 

Where do you ship to?

We ship to almost every country in the world.

I live outside of the USA, will I be charged additional fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommend you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Do you offer refunds or exchanges?

We stand by our product 100% and want our customers to love our products as much as we do. We are able to provide a refund or exchange on all apparel. In the event that you are unsatisfied with your purchase, please contact us within 15 days of receiving your order for an exchange or refund. We are happy when you are happy.

How does the clothing fit?

Apparel items have a sizing guide attached. If you aren't sure about our sizing contact us.

How should I take care of my apparel?

We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize shrinking, machine dry low or hang dry.

What is your privacy policy?

We love privacy. The only information we want to collect from you is your order, shipping address, and payment. We will never sell your information to a third-party. We recommend using Brave or Mozilla, with extensions such as Privacy Badger for enhanced online browsing privacy. 

Where can I get Bitcoin Cash?

Check out the Bitcoin.com Faucet or head over to our Buy Bitcoin page.